FREQUENTLY ASKED QUESTIONS
BOX OFFICE
How do I book tickets?
The best place to book tickets to shows in Edinburgh is on our ticketing website here.
Alternatively, you can also call our box office phone line on +44 (0)131 623 3030 where the Assembly box office team can help you.
You can book tickets for shows in London via the Young Vic’s website here.
Alternatively, you can also call our box office phone line on 020 7922 2922 where the Young Vic box office team can help you.
If you have any issues booking tickets to any of our shows please email [email protected].
My booking confirmation/e-ticket hasn’t arrived, what should I do?
Please make sure you double-check your spam and junk folders. If you still haven’t received it, please get in touch with us by emailing [email protected].
Do I need to collect/print my tickets?
No, all of our events are e-ticketed, you do not need to collect printed tickets. Your booking confirmation email will include a QR code, which will be scanned by our front of house team when you arrive at the venue.
Can I buy tickets when I arrive at the venue?
You can buy tickets at the venue, however we recommend that you buy tickets online in advance as we expect demand to be high for all shows.
A limited number of standing tickets will be released 24 hours before the performance.
Can I get a refund?
We operate a no refunds policy as standard.
What if I’m running late?
We cannot guarantee latecomer admission, but will do our best to get you in. Most shows in our programme will have a set latecomer point 5-10 minutes in, beyond which point there will be no further admission. With that in mind, please leave plenty of time to make your way to the venue.
GENERAL FAQS
Safety & Security
Please note that the safety and security of our audiences is our priority. With this in mind, please do not bring large bags or suitcases to the venue. We cannot store bags and have the right to refuse entry to people with large bags.
Is photography and filming allowed at Shedinburgh?
We don’t allow photography during performances, however we’d love to see your photographs of the venue when performances aren’t on! Make sure you tags us on social media @shedinburgh_fest #shedinburgh. Professional cameras are not permitted to be used on site unless prearranged with our media team. Email [email protected] to arrange accreditation in advance of arriving at our venues.
How can I perform in Shedinburgh?
Shedinburgh has a unique programming model, platforming short runs within an unconventional space. Unfortunately we don’t accept unsolicited submissions.
If you’re an artist taking work to Fringe for the first time, make sure to check out our Shedload-of-Future Fund.
ACCESSIBILITY
What accessible services are available?
This year Shedinburgh is across two venues: Assembly Checkpoint in Edinburgh and The Maria Studio at the Young Vic in London.
Edinburgh (Assembly Checkpoint): Please note that Assembly Checkpoint is not a step-free venue. There are 20+ steps up to the venue and there are no wheelchair spaces available. For any queries please call +44 (0)131 623 3030 or email [email protected].
London (The Maria Studio, Young Vic): The Maria Studio is a fully accessible venue with wheelchair spaces and an accessible toilet available. You can request a wheelchair space or let us know about any access requirements during the checkout process on our website. For any queries please contact the Young Vic box office on 020 7922 2922.
If you need any assistance at either venue please speak to a member of staff on arrival, or you can contact us via phone or email in advance so we can make arrangements for your visit.
- We provide complimentary companion tickets all performances in Edinburgh. For Edinburgh bookings call Assembly on +44 (0)131 623 3030 or email [email protected]. For London bookings, the Young Vic offers a 50% companion discount. For more details, please call the Young Vic box office on 020 7922 2922 or find out more about Young Vic Access here.
- We will have a number of enhanced performances including Captioned and Signed shows, with details to be announced in the coming weeks. If you’d like an Audio Introduction for a show, please let us know as part of the checkout process.
THE VENUE
What is the venue address?
This year, Shedinburgh is coming to both Edinburgh and London. During the Fringe, you can find us at Assembly Checkpoint, a very short walk from Bristo Square. The address is: 3 Bristo Place, Edinburgh, EH1 1EY. Then in the Autumn, Shedinburgh will be resident at the Young Vic Theatre, in the Maria Studio. The nearest tube stations are Waterloo and Southwark, and the address is: 66 The Cut, London, SE1 8LZ.
Are children allowed in your venue?
We ask that you do not bring children below 5 to our venue for both your comfort and safety and that of fellow audience members. Our shows have individual age ratings – please check your performance listing before booking tickets for children, as many shows are 16+ or 18+.
Do you have food and drink to purchase at your venues?
In Edinburgh we have a bar on site, serving alcoholic and non-alcoholic drinks. The venue sits above the restaurant Uncle Tiger, where you can grab a bite to eat pre-show.
In London, the Cut Bar inside the Young Vic serves a wide range of food and drink options. You can find out more here.
Can I choose my seat?
Seating is unreserved. Our Front of House Staff will direct you on where to sit when entering the venue. Queues generally start between 30 mins and 15 mins before show start times.
If you have specific seating requirements you can let us know in advance by emailing [email protected] or speaking to a member of staff on arrival at the venue.