Frequently Asked Questions
BOX OFFICE
How do I book tickets?
The best place to book tickets to Shedinburgh shows is on our website here. Alternatively, you can also call our box office phone line on 0131 622 6552 where the Gilded Balloon box office team can help you.
If you have any issues booking tickets to any of our shows please email [email protected].
My booking confirmation/e-ticket hasn’t arrived, what should I do?
Please make sure you double-check your spam and junk folders. If you still haven’t received it, please get in touch with us by emailing [email protected].
Do I need to collect/print my tickets?
No! All of our events are e-ticketed, you do not need to collect printed tickets. Your booking confirmation email will include a QR code, which will be scanned by our front of house team when you arrive at the venue. You can show this on your phone or tablet (or print it at home if you would prefer). We recommend you avoid printing as much as possible, this helps to make the festival more sustainable and saves you time!
Can I buy tickets when I arrive at the venue?
You can buy tickets at the venue however, we recommend that you buy tickets online in advance as we expect demand to be high for all shows. You’ll be emailed an e-ticket to use when you arrive and you’ll avoid the risk of shows selling out.
There will also be a limited number of standing/floor seating tickets available on the door for every show.
How much are tickets?
Shedinburgh’s shows are ticketed on a pay-what-you-can model. If you book tickets in advance you have two options. You can pay a mimum or £10 or £18 for a pay-it-forward ticket.
If you purchase your ticket on the door there is no mimum. We encourage you to pay the amount that best suits you, no judgments – we’re committed to accessible pricing for audiences.
There is also a £2 ticket levy on every ticket purchased which goes directly towards the Shed- Load-of-Future Fund, supporting artists taking work to fringe for the first time. You can find out more about how this helps keep the Fringe accessible here.
SHEDx talks in the afternoons are free to attend but ticketed.
THE VENUE
What times is the venue open?
The venue will open from 1st until 24th August from 1pm – late daily. We’ll release exact timings for each day closer to the festival.
What is the venue address?
The venue is located at the Wee Red Bar at the Edinburgh College of Art during the Fringe. The venue address is 74 Lauriston Pl, Edinburgh, EH3 9DF.
Are children allowed in your venue?
Yes, children are allowed in our courtyard and cafe/bar until 8pm. Children under 16 must be accompanied by an adult at all times. However please do note that all of our performances are 16+.
Do you have food and drink to purchase at your venues?
Yes, we are delighted to be working with local experts Newbarns Brewery, Williams & Johnson Coffee and Wanders Kneaded as our partners at the venue to provide food and drink. More will be revealed on what you can expect soon.
Please note that food and drink purchased outside our venues are not permitted into the venues. If you have a medical condition that requires you to bring food or drink with you please email us in advance or speak to a member of staff so we are aware.
Travelling to the venue
We would encourage you to walk or catch public transport to the venue – not only will it save you time and money instead of looking for a parking space, but it’s also kinder on the planet, and that’s always a good thing. Information about travelling to our venues including parking, train travel, cycling and buses will be listed in our Accessibility Guide which will be available soon.
Please note that the streets of Edinburgh can get very congested during the Edinburgh Festival Fringe so leave plenty of time to get to the venue in time for your show. Roadworks and potential strike action may affect your journey so you may need to factor in more time than you think.
Can I choose my seat?
Seating is unreserved. Please listen to staff who will direct you where to go when entering the venue. The venue will have a queuing system that is dependent on your ticket type. Queues generally start between 30 mins and 15 mins before show start times. If you arrive before this, please speak to a member of staff (and why not grab a drink before the show!)
If you have specific seating requirements you can let us know in advance by emailing [email protected] or speaking to a member of staff on arrival at the venue.
ACCESSIBILITY
What accessible services are available?
We work hard to be as accessible and inclusive as possible.
- There are multiple wheelchair spaces as well as a variety of seating options available in the venue. You can request a wheelchair space or let us know about access requirements during the check out process on our website, or by contacting our our box office on 0131 622 6552 or emailing us on [email protected].
- If you need any assistance at our venues please speak to a member of staff on arrival or you can contact us via phone or email in advance so we can make arrangements for your visit in advance.
- There is an accessible toilet available at the venue.
- We provide complimentary companion tickets. Call our box office on 0131 622 6552 or email us on [email protected] to help booking a companion ticket.
- We have a number of enhanced shows including Captioned and Signed performances available. You can search for these in our What’s On page. If you’d like an Audio Introduction for the show, please do let us know as a part of the check out process.
For further information about accessibility of the venue, will be available from June in our accessibility guide. In the meantime, please feel free to contact us at [email protected] so we can best accommodate your requirements.
GENERAL FAQS
What is Shedinburgh?
By day: your new favourite Fringe hangout, a place to collaborate and create, with free-to-attend ShedX talks – all fuelled by the best local food and drink. By night: an intimate stage for one-night-only shows, must-see music events, and the best of the Fringe – unplugged, up-close, and unforgettable.
Is it free to attend Shedinburgh?
The venue is free to come to when a show is not on. You can relax and visit our outdoor bar area at any time throughout the day but the venue inside is only available when shows are not on. You can find out about our programme and book tickets for shows here.
Safety & Security
Please note that the safety and security of our audiences is our priority. With this in mind, please do not bring large bags or suitcases to the venue. We cannot store bags and have the right to refuse entry to people with large bags.
If you feel uncomfortable or notice anything suspicious in and around our the venue please speak to a member of staff.
Is photography and filming allowed at Shedinburgh?
We don’t allow photography during performances, however we’d love to see your photographs of the venue when performances aren’t on! Make sure you tags us on social media @shedinburgh_fest #shedinburgh. Professional cameras are not permitted to be used on site unless prearranged with our media team. Email [email protected] to arrange accreditation in advance of arriving at our venues.
What is the Edinburgh Festival Fringe and when is it?
The Edinburgh Fringe is the largest International Arts Festival on Earth! Established in 1947, this open-access festival takes place over three and a half weeks every August, saturating the capital city of Scotland with a flurry of talent from all realms of the performing arts world, from comedy to theatre, dance to music and much more. With well over 3200 shows at the 2019 Fringe, this is a festival that truly caters for every entertainment need or desire! For this year’s Fringe dates or to find out more about the festival itself, visit www.edfringe.com.
How can I perform in Shedinburgh?
Currently you cannot apply to perform in Shedinburgh. If you’re interested in being part of Shedinburgh in future years, come and visit this festival, see a show, attend a SHEDx talk and say hello to our team, or sign up to our Artist Pass.
If you’re an artist taking work to Fringe for the first time, make sure to check out our Shedload-of-Future Fund!
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